hosting FAQs

Storage Space

How do virtual web hosting storage quotas work?

We use a soft quota method that allows you to upload and use more storage as needed. This means you have the ability to use more space than is allocated in your hosting plan. This is particularly helpful when uploading new content before deleting the previous content, but can also allow for temporary storage of large files and other similar situations.

To view how much storage has been used at any given time, please visit the Customer Service site. You can find the disk space usage information in the "Web Hosting" area under "Managed Hosting". Additional charges may apply for use of storage space that exceeds your plan allocation.

Email

How do I log in to webmail?

To log in to Sublime IP Webmail go to webmail.sublimeip.com in your web browser and enter your mailbox username and password.

Scripting

What is the sendmail path?

If you have a Perl script that needs to know where our Sendmail program resides, it is /usr/sbin/sendmail

Which hosting plans include ASP support?

At present we do not support any propreitary scripting langagues including ASP on our shared hosting offerings.

For larger projects, you may consider a cloud-hosted Windows server with us based in the USA, Europe or Asia. Alternatively, you could colocate your physical Windows server with us at your preferred location in 60+ countries, then run ASP and whatever other software you need on your own equipment.

Which hosting plans include Perl support?

All our virtual web hosting plans include support for Perl (currently PHP 5.8.9).

This includes all Economy and Performance hosting plans.

Perl is enabled by default, so you don't need to specially request it from us. All you need to do is ensure the following steps are taken:

  • Set your file name to end in .pl
  • Make sure the file has the "execute" permission bit set (Unix mode 755) via your FTP program
  • Ensure the path to Perl is set correctly at the top of the Perl file. Our Perl lives as /usr/bin/perl

Which hosting plans include PHP support?

All our virtual web hosting plans include support for PHP (currently PHP 5.2.x).

This includes all Economy and Performance hosting plans.

PHP is enabled by default, so you don't need to specially request it from us. All you need to do is ensure your PHP script file names end in .php

Databases

What version of MySQL do you use?

We use the latest version in the MySQL 5.0.X series.

What databases do you support?

All our virtual hosting plans can support MySQL databases. We also support SQLite.

MySQL is a relational database management system (RDBMS) that runs as a server providing multi-user access to a number of databases. It is one of the world's most popular open source database software due to its superior speed, reliability and ease of use. MySQL is used as the back-end for a large number of popular web applications.

SQLite is an almost ACID-compliant embedded relational database management system contained that is relatively small and light-weight and is being adopted by some projects for simple database requirements.

Security

What are the advantages of EV SSL certificates?

EV SSL certificates triggers the display of the green address bar in high-security browsers. Visitors to your web site get an easy and reliable way to establish trust online.

Only SSL Certificates with Extended Validation (EV) will trigger high security web browsers to display a green address bar with the name of the organisation that owns the SSL Certificate and the name of the Certificate Authority that issued it.

The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard. For better online performance and added customer confidence, choose secure hosting with an EV SSL certificate.

Why does my browser address bar go green with some sites?

Extended Validation (EV) SSL certificates triggers the display of the green address bar in high-security browsers.

Sites with this level of SSL encryption have been through additional validation of the owner such as confirming that the company is registered, its registered address and so on. This allows a greater sense of trust: not only is your communication encrypted, you can also know definitively know you are communicating with.